Gran88 Terms and Conditions — Complete Guide for Malaysia Members

1

Acceptance of Terms

These Terms and Conditions ("Agreement") constitute a legally binding agreement between you ("Member" or "User") and gran88 ("Platform", "We"). This Agreement governs your entire use of the gran88.win website and all services provided under it.

Gran88 reserves the right to modify, add to or amend any part of these Terms and Conditions at any time without prior notice. It is your responsibility to review this document periodically. Continued use of the Gran88 platform following any amendments constitutes your acceptance of the updated terms.

2

Member Eligibility

To register and use the Gran88 platform, you must meet all of the following eligibility requirements without exception:

• Be at least 18 years old at the date of registration. Gran88 strictly prohibits the participation of underage individuals in any gaming activity.
• Having full legal capacity to enter into a binding agreement under the laws applicable in your country or territory.
• Not being on the list of individuals excluded from gran88's responsible gaming program or any relevant self-exclusion program.
• Not using the gran88 platform on behalf of any third party unless with written permission from gran88.
• Register only one (1) account. Multiple account registrations are strictly prohibited and may result in the closure of all associated accounts along with the forfeiture of any balances and bonuses held within them.

3

Registration & Account Verification (KYC)

The gran88 account registration process is designed to ensure the security and authenticity of every member's identity. All information provided during registration must be accurate, current, and complete.

Gran88 conducts a Know Your Customer (KYC) process as part of our commitment to security and compliance. This process may require you to submit the following documents:

• A copy of your identity card (MyKad) or valid passport for identity verification purposes.
• Proof of current address such as a utility bill or bank statement dated within the last three months.
• Proof of the payment method used, such as a photo of your bank card or a screenshot of your e-wallet account.

KYC verification is usually completed within 24 to 48 business hours. During the review period, some account functions may be temporarily restricted to ensure the security of all parties. gran88 stores all KYC information with high-level encryption and does not share this data with third parties without your consent, except as required by law.

4

Deposits & Withdrawals

Gran88 supports a variety of payment methods popular among Malaysian users, including FPX online banking, local e-wallets and instant bank transfers. All financial transactions are processed securely through fully encrypted payment channels.

Deposit Policy:

• The minimum deposit amount is RM 10 per transaction, while the maximum deposit is subject to the limits set by your chosen payment method.
• Deposits are processed instantly or within seconds of confirmation by the payment provider.
• Any charges imposed by third-party financial service providers are solely the member's responsibility.
• Gran88 does not accept deposits from third-party accounts. The payment method used must be registered solely in the name of the member.

Withdrawal Policy:

• The minimum withdrawal amount is RM 30 per transaction.
• Withdrawals are typically processed within three minutes to 24 hours, depending on the payment method and your account's KYC verification status.
• Gran88 reserves the right to request additional security checks for withdrawals exceeding a certain amount as a measure of protection against fraud.
• Funds may only be withdrawn to the account or payment method registered under the member's name. Withdrawals to third parties are not permitted under any circumstances.
• Full KYC verification must be completed before the first withdrawal request is approved.

5

Bonuses, Promotions & Wagering Requirements

Gran88 offers a wide range of bonuses and promotions designed to add value to your gaming experience. Each promotional offer is subject to specific terms and conditions stated on the Promotions ours. Please read the terms of each promotion carefully before participating.

General Bonus Terms:

• All bonuses credited to your account are subject to the specified wagering (rollover) requirements before the amount can be withdrawn as cash.
• Gran88's standard wagering requirement is between 10x and 30x the bonus value, depending on the promotion type. The exact terms of each promotion are clearly stated on the relevant page.
• Some games may not contribute, or may only partially contribute, toward bonus wagering requirements. The list of eligible games is stated in each promotion's terms.
• Gran88 reserves the right to void any bonuses and winnings derived from them if there is evidence of promotional abuse, account sharing or wagering strategies deemed unfair.
• Only one welcome bonus is permitted per new member. Attempts to claim the welcome bonus more than once through multiple accounts will result in the closure of all associated accounts.

6

Game Rules & Fair Play

Gran88 is committed to providing a fair, secure gaming environment free from any form of fraud or manipulation. All games offered on our platform use a Random Number Generator (RNG) certified by independent third-party certification bodies.

The following conduct is strictly prohibited on the gran88 platform and may result in account closure and forfeiture of all balances and bonuses:

• Using automated software, bots, scripts, or any tools designed to exploit gran88's games or systems.
• Player collusion (syndicate play) in Live Casino or table games to gain an unfair advantage.
• Exploiting technical errors, software bugs or system vulnerabilities. Any errors discovered must be reported to the Gran88 support team immediately.
• Any form of money laundering or use of the gran88 platform for illegal financial activities.
• Pressuring, threatening, or harassing gran88 staff or other members.

Gran88 uses a sophisticated fraud detection system that continuously monitors gaming activity. Any suspicious activity will be investigated and appropriate action will be taken at Gran88's absolute discretion.

7

Inactive Accounts

A Gran88 account is considered inactive if no login activity or transactions occur within a period of 12 consecutive months. For inactive accounts, Gran88 reserves the right to:

• Charging an inactive account maintenance fee of RM 5 per month or the remaining account balance, whichever is lower, until the balance reaches zero or the account is reactivated.
• Cancelling all pending bonuses and unused free spins.
• Closing the account if the net balance has reached zero due to inactive fee deductions.

Gran88 will send a notification to your registered email before imposing any inactivity fee, giving you the opportunity to reactivate your account simply by logging in to the platform. If you wish to reclaim the balance in a closed inactive account, please contact the Gran88 customer support team.

8

Account Closure & Suspension

Gran88 reserves the right to suspend or close any member's account at any time for reasons including but not limited to a breach of these terms, confirmed fraud, or at the request of the relevant authorities.

Members may also request to close their own account at any time through the options available in account settings or by contacting the Gran88 support team. Prior to closure, all wagering requirements associated with any received bonuses must be fulfilled, or those bonuses will be forfeited.

9

Data Protection & Privacy

Gran88 takes your privacy very seriously. All personal data collected is processed in accordance with our comprehensive Privacy Policy, which complies with international data protection standards. Your data will never be sold to third parties for marketing purposes.

By registering with Gran88, you agree to allow us to use your information for account management, payment processing, identity verification and service-related communications. For full details on how we handle your data, please refer to Gran88 Privacy Policy.

10

Disclaimer & Liability Limits

Gran88 provides its platform "as is" without any express or implied warranties regarding continuous availability, accuracy of information or fitness for a particular purpose. While we strive to keep our platform running without interruption, Gran88 is not liable for any losses caused by technical disruptions, system failures or circumstances beyond our control.

• Gran88 is not liable for any indirect, consequential or special losses arising from use of the platform, including loss of expected income or profits.
• Gran88's maximum liability to any member is limited to the amount deposited by that member within the 30 days preceding the claim.
• Gran88 is not responsible for any acts or omissions by third-party game software providers, payment providers or other parties involved in the delivery of services.